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As consultants, we make our living by our ability to solve problems. And we expend a lot of time and energy to learn new and better solutions to the problems our clients bring to us. Yet we often do not stop to reflect on the problem solving process itself.

Our February speaker, Jerry L. Talley, has over 30 years of consulting experience and has had the opportunity to watch organizations from almost every segment of the economy struggle with problems they couldn't solve. Learn how he uses his technical expertise to shape the conversation so that parties address the essence of the problem instead of the distracting and flagrant symptom. The problem as presented was not the real problem; the more fundamental issue was their problem solving process.

Join us for this presentation that proposes that there are only 6 types of problems in the world:

• Puzzles
• Problems That Are Too Rich
• Uncertainties
• Dilemmas
• Disputes
• Complexities

The key to effective (and efficient) problem solving is not knowing all the answers, but rather being able to discern the essential problem type at the beginning. Each problem type is associated with unique requirements for a solution, and a unique path for finding that solution.

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REGISTRATION: Advance Registration Preferred by Tuesday, February 7 at 5 PM. Late Registration and Walk-Ins welcome.

COSTS: $20 for Members, $25 for Non-Members, $20 Guests of Members, and $20 for First-Time Attendees

MENU: baked ziti (meat sauce, salame, mozzarella & ricotta cheese) OR vegetable lasagna. Both options will include salad and garlic bread.

As menu is catered, we will try to accomodate as much as possible a meal or meal preference for late registration and walk-ins.

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Speaker: Jerry L. Talley

Jerry is founder of Jerry L. Talley and Associates. He is the veteran of 3 careers. He taught on Stanford's Sociology faculty for 18 years, which is also where he earned his PhD in 1971. His teaching there ranged from "Marriage and Intimacy" to "The Philosophy of Applied Social Science" to "Corporate Competence."

In addition to teaching, he also worked as a Marriage and Family Therapist. He had a private practice as well as 4 years consulting to the staff of Stanford's Psychiatric Unit. He taught family therapy in Santa Clara University's Master's Program.

His consulting work (which began in 1980) is a blend of his facility with data analysis, systems analysis, and working with people. He has had over 350 engagements with clients in high tech, pharmaceuticals, hospitals and health care, banking and finance, consulting firms, the military, manufacturing, public utilities, public sector, not-for-profits, publishing, hospitality, entertainment, and biotech. His current focus is advanced problem solving, process design, and non-profit governance.

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